Return policy

RETURNS

----

Solid Aleppo Soap:

In order to guarantee the benefits and quality of our soap, we undertake to take back any item from this range of products in the event of dissatisfaction and we offer a refund in exchange.

For any other product:

Our policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

Several types of products cannot be returned. Perishable goods such as food, certain intimate products or flowers cannot be returned.

To make a return, you must show us a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

There are certain situations where only a partial refund is granted: (if applicable)

*Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to error on our part.

* Any item that is returned more than 30 days after delivery.

Refunds (if applicable)

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision whether to approve or reject your refund request.

If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds (if applicable)

If you have not yet received your refund, please check your bank account again first.

Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.

Then contact your bank. There is often a processing time required before a refund is posted.

If after completing all these steps you still have not received your refund, please contact us at sales@perledalep.com.

Sale items (if applicable)

Only regular priced items can be refunded. Unfortunately, sale items are not refundable.

Exchanges (if applicable)

We only replace an item if it is defective or damaged. If in this case you want to exchange it for the same item, send us an email to sales@perledalep.com.

Shipping

To return a product, you must send it by post to: Mazag, Ruelle du Grand-pont 6, 1003, Switzerland.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from this.

Depending on where you live, the time it takes to receive your exchanged product may vary.